Airwheel Warranty Info

The product's warranty covers defects in materials and workmanship under ordinary consumer usage for one year for main body, six months for the battery, one month for inner and outer tires from the original date of purchase. During this warranty period, if there is a defect in the product, and instructions to return the product are followed, we will, at our discretion, or to the extent permitted by the law, either (i) repair the product using either new or refurbished parts, (ii) replace the product with a new or refurbished product that is equivalent to the product that is to be replaced, or (iii) refund to you all or part of the retail price of the product. This limited warranty applies, to the extent permitted by the law, to any form of repairs, replacement parts or replacement devices for the remainder of the original warranty period or for ninety days, whichever is longer. All replaced parts and products for which a refund is given will become our property.

The following situations will not be covered by the warranty:

Customers can not claim airwheel product warranty in following situations - 

1. Malfunction due to misuse;
2. Malfunction caused by unauthorized modifications, disassembling, or repair;
3. Accidental damage or malfunction due to improper storage;
4. Discrepant warranty/proof of purchase and product;
5. Exterior damages due to usage;
6. Disassembling unspecified parts;
7. Damage or malfunction caused by riding on rainy days or dipping in water;